Terms & Conditions

INTRODUCTION

These Terms and Conditions apply to all coaching and integrative wellness services provided by TJ Halliday (operating name for Embodied Resilience Solutions LLC) ("Coach," "we," "us," or "our"), to any individual or organization ("Client"), and constitute the contract for services to be provided.

The term "coaching" as used here covers integrative wellness coaching, stress recovery coaching, nervous system coaching, personal development coaching, and includes group coaching, workshops, classes, and related services.

By booking a coaching session or using our services, you acknowledge that you have read and agreed to each statement below and wish to proceed.

COACHING DISCLAIMER

Coaching is Not a Substitute for Professional Care

All coaching services and communication delivered by TJ Halliday, as well as information on tjhalliday.com, are meant to help you overcome specific challenges, manage stress, and support your overall sense of well-being. Coaching is not a substitute for professional mental health care, medical care, or medical diagnosis.

By committing to coaching with TJ Halliday, you acknowledge and agree to the following:

Non-Clinical Nature: The coaching services you will receive are NOT offered as a substitute for professional mental health care, medical care, or medical diagnosis, and are not intended to diagnose, treat, cure, or prevent any mental health or medical conditions. Your Coach is not acting as a mental health counselor, therapist, psychologist, psychiatrist, or medical professional.
Unregulated Industry: Coaching is currently an unregulated industry in the United States. Your Coach is not "licensed" by any US-based governing body, even though sessions may take place in the US or elsewhere.
Your Responsibility: You understand and agree that you are fully responsible for your well-being during coaching sessions and subsequently, including your choices and decisions. You retain full responsibility for your mental and physical health.
Not a Substitute for Therapy: Coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, psychiatric care, or substance abuse treatment. You will not use coaching in place of any form of professional mental health treatment.
Informed Consent: You understand that all comments, suggestions, and ideas offered by your Coach are solely for the purpose of aiding you in achieving the goals you define with your Coach. You have the ability to give informed consent and hereby give such consent to your Coach to assist you in achieving your stated goals. Results are not guaranteed.
No Outcome Guarantees: Your Coach is not promising outcomes including, but not limited to: trauma recovery, personal introspection, increased personal happiness, improved relationships, career progression, financial gain, improved sleep, reduced anxiety, or any other specific result. Coaching success depends on your commitment, openness, and effort.
Seek Professional Help if Needed: If at any time you are experiencing a mental health crisis, thoughts of self-harm, severe anxiety, depression, or other serious mental health concerns, please contact a licensed mental health professional, call the National Suicide Prevention Lifeline at 988, or go to your nearest emergency room.

DATA PROTECTION & CONFIDENTIALITY

Coaching Session Confidentiality

You understand that your Coach will protect information shared during coaching sessions as confidential and will not disclose it to third parties without your written permission, except as required by law.

Limits to Confidentiality

Your confidentiality agreement may be limited and necessary action may be taken if you:

Report or disclose child abuse, elder abuse, or neglect
Threaten to harm yourself or others
Your Coach is ordered by a court to provide information or testify

In these circumstances, your Coach will disclose only the information legally required and will notify you to the extent permitted by law.

Technology & Data Security

You understand that the use of technology (email, text, phone, Zoom, WhatsApp, and other platforms) is not always secure, and you accept the inherent risks of confidentiality in using these communication methods. We implement reasonable security measures, but cannot guarantee absolute security of electronic communications.

For more information on how we protect your data, please see our Privacy Policy at tjhalliday.com/privacy.

WAIVER & RELEASE

You hereby release, waive, acquit, and forever discharge your Coach and Embodied Resilience Solutions LLC, along with their agents, successors, assigns, personal representatives, executors, heirs, and employees, from every claim, suit, action, demand, or right to compensation for damages you may claim to have or that you may have arising out of:

Acts or omissions by yourself
Acts or omissions by your Coach
Advice given by your Coach
The coaching relationship contemplated by this agreement

You further declare and represent that no promise, inducement, or agreement not expressed in this agreement has been made to you to sign this agreement.

This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

TERMS & CONDITIONS

Coaching Schedule & Frequency

The coaching schedule will be arranged between you and your Coach and can be booked up to 3 months in advance. Your Coach will recommend the frequency of coaching sessions based on a professional assessment of your needs. This recommendation is not binding and may be altered and adjusted throughout your coaching journey by mutual agreement, in accordance with the terms in this agreement.

Where no specific number of sessions is agreed upon, sessions will be provided on a session-by-session basis.

Payment Terms

Current Fees: TJ Halliday's current fees are made clear at the time of booking. Your Coach reserves the right to change fees at any time. Payments for sessions paid in advance are honored even if prices have risen between booking and the session date.

Payment Methods: Fees can be paid online by debit or credit card via Stripe, or by PayPal using the Acuity Scheduling bookings platform. Payments by bank transfer or standing order may be arranged by mutual agreement.

Payment Due: Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received in advance of a coaching session, your Coach is not obliged to provide the session.

Receipts: Receipts and/or invoices are available and will be sent by email upon request.

Session Format & Length

Sessions are conducted virtually via Zoom or telephone. You are responsible for calling your Coach at the agreed-upon time. Other formats may be arranged by mutual agreement.

The length of each session is set by you at the time of booking and paid for accordingly. Sessions may extend beyond the scheduled time by mutual agreement if your Coach has no commitments immediately following; any additional time will be charged at your Coach's standard rate.

Dates & Times of Sessions

The date and time of sessions will be registered on the online booking platform (Acuity Scheduling) maintained on tjhalliday.com. Your Coach agrees to maintain availability to match that presented by the website and to honor sessions booked through the platform.

Sessions can only be rearranged in accordance with the "Rearranging Sessions" section below.

Between Sessions

Your Coach may assign tasks or exercises to complete between coaching sessions. There is no obligation to complete these items, but doing so may accelerate your progress.

You may contact your Coach by email between sessions to seek clarification about coaching content or for administrative purposes (e.g., rescheduling, payment).

Additional coaching between sessions is available but will incur an additional charge. Your Coach will advise you in advance if contact will incur charges, and no charges will be imposed without your agreement.

Rearranging Sessions

Notice Required: If you need to reschedule a coaching session, you must provide at least 48 hours notice. No refunds will be given for unused coaching sessions unless 48 hours notice has been provided.

Coach-Initiated Changes: In exceptional circumstances, your Coach may need to reschedule a session and will provide 48 hours notice where practical.

Advance Payment Timeline: Where you pay for sessions in advance, you must use those coaching sessions within 6 months of payment. After 6 months, unused fees are forfeited.

Early Termination

Your Coach may decide to terminate coaching services early or refuse to provide further sessions in the following circumstances:

Illness or unavailability due to bereavement or other commitments
Inappropriate behavior by the Client
Actual or potential conflict of interest
Other professional reasons

You will be given reasonable notice of termination where practicable. You will be refunded any advance payments made for coaching sessions not yet provided.

Client Responsibilities

You have sole responsibility for:

Taking important decisions in your life, career, or business
Your well-being and choices during and after coaching
Seeking appropriate professional help if needed

Your Coach has no liability for:

Any loss incurred by you (financial or otherwise) following the start of coaching
Perceived failure to achieve improvements in quality of life, career, relationships, or any other outcome
Results or outcomes not achieved, whether justified or not

VARIATION OF TERMS & CONDITIONS

Changes to Terms

Where an initial number of sessions is agreed, any changes to these terms intended to take effect before those sessions conclude will only apply if agreed upon by both Coach and Client and confirmed by Coach in writing (email or letter).

For other cases, your Coach may change any terms, including session fees, by giving you one week's written notice via email or letter.

Your Right to Withdraw

If you no longer wish to proceed following notification of changes, you may withdraw immediately by giving written notice (email or letter). You will be entitled to a full refund of any fees paid in advance for sessions not yet provided. This notice is effective immediately upon receipt.

FEEDBACK

Feedback about TJ Halliday coaching services is welcomed and can be sent to hello@tjhalliday.com.

END OF TERMS & CONDITIONS